Refund Policy

Summary

Your first subscription comes with a 30-day money-back guarantee, and each renewal can be refunded within 14 days of the charge. Subscriptions renew automatically. You can cancel at any time in Settings → Subscription, and cancellation stops the next charge. If something has gone wrong, write to support@septagram.app and we will look at it.

1. 30-day money-back on your first subscription

If your first paid subscription is not right for you, write to support@septagram.app within 30 days of the first charge and we refund it in full. You do not need to give a reason.

This applies once per person, to the first paid subscription on Septagram, monthly or annual. Access to paid features ends when the refund is issued.

2. 14 days on renewals

If you want a renewal refunded, write to us within 14 days of the renewal charge and we refund that charge in full. The subscription is cancelled and access to paid features ends when the refund is issued.

A change of plan — for example from Plus to Pro, or from monthly to annual — is not a first purchase. A charge for a change of plan is treated like a renewal.

3. Your statutory rights (EU / UK / EEA)

If you are a consumer resident in the European Union, the United Kingdom or the EEA, you also have a statutory right to withdraw from a subscription within 14 days of its start. The guarantees in sections 1 and 2 apply on top of that right and do not replace or limit it. To use any of them, write to support@septagram.app. No form is required.

4. Refunds at any time

We also refund in these cases, whenever they happen:

• Duplicate or accidental charge. Full refund.
• Charged after cancellation. Full refund.
• The Service was materially unavailable for a significant part of the billing period through our fault. Pro-rated refund or an extension, your choice.

5. What we do not refund

• Periods already used, once the windows in sections 1 and 2 have passed.
• Accounts terminated for breach of the Terms of Service.

Light points have no monetary value: they cannot be bought, sold, exchanged or refunded.

6. Cancelling

Settings → Subscription → Cancel. Cancellation takes effect at the end of the current billing period. You keep access until then. We do not ask you to email us to cancel, and we do not put obstacles in the way.

7. How to ask for a refund

Write to support@septagram.app with the email on the account and the approximate date of the charge. We reply within 5 business days and, where a refund is due, issue it within 10 business days to the original payment method. Your bank may take a few days more.

Refunds are issued by — to be named before payments launch, which processes payments as merchant of record, so the refund appears from the same name as the original charge.

8. Chargebacks

If something is wrong, please write to us first. A chargeback typically freezes the account while the bank investigates and takes far longer than dealing with us directly.

9. Language

This policy is written in English; translations are provided for convenience. If a translated version differs from the English one, the English version governs.

10. Contact

Septagram LLC 30 N Gould St, Ste N, Sheridan, WY 82801, United States support@septagram.app