Refund Policy

Last updated: 14 September 2026

Summary

Subscriptions renew automatically. You can cancel at any time in Settings → Subscription, and cancellation stops the next charge. If something has gone wrong, write to support@septagram.app and we will look at it.

1. Fourteen-day right of withdrawal (EU / UK / EEA)

If you are a consumer resident in the European Union, the United Kingdom, or the EEA, you have 14 days from the start of a subscription to withdraw from it and receive a refund.

Because the Service is digital content available immediately, you are asked at checkout to agree that access begins at once and to acknowledge that this may reduce the withdrawal right once you have started using it. Where you have used the Service during the withdrawal period, we may deduct a proportionate amount for the use you have had.

To withdraw, write to support@septagram.app. No form is required, and no reason is needed.

2. Refunds outside the withdrawal period

We refund in these cases:

• Duplicate or accidental charge. Full refund.
• Charged after cancellation. Full refund.
• The Service was materially unavailable for a significant part of the billing period through our fault. Pro-rated refund or an extension, your choice.
• You were charged for a renewal you did not intend and have not used the period. If you tell us within 7 days of the charge and there is no meaningful usage in that period, we refund in full. We apply this generously rather than argue over a few minutes of use.

3. What we do not refund

• Periods that have already been used.
• Dissatisfaction with the content of a reading. Readings are interpretive material for reflection, not a deliverable with a defined outcome, and outcomes are not promised — see our Disclaimer.
• Accounts terminated for breach of the Terms of Service.

Karma has no monetary value and is never refundable or exchangeable for money.

4. Cancelling

Settings → Subscription → Cancel. Cancellation takes effect at the end of the current billing period. You keep access until then. We do not ask you to email us to cancel, and we do not put obstacles in the way.

5. How to ask for a refund

Write to support@septagram.app with the email on the account and the approximate date of the charge. We reply within 5 business days and, where a refund is due, issue it within 10 business days to the original payment method. Your bank may take a few days more.

Refunds are issued by — to be named before payments launch, which processes payments as merchant of record, so the refund appears from the same name as the original charge.

6. Chargebacks

If something is wrong, please write to us first. A chargeback typically freezes the account while the bank investigates and takes far longer than dealing with us directly.

7. Language

This policy is written in English; translations are provided for convenience. If a translated version differs from the English one, the English version governs.

8. Contact

Septagram LLC 30 N Gould St, Ste N, Sheridan, WY 82801, United States support@septagram.app